Privacy Policy

Last updated: March 2026

1. Introduction

Sparktrix Solutions Private Limited ("Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Digital Personal Data Protection Act (DPDP), 2023 and applicable Indian laws.

2. Information We Collect

We collect the following information when you use our services or website:

  • Name, email address, phone number, and company name (provided during checkout or contact form)
  • Payment transaction details (UPI reference numbers, order IDs) - we do NOT store card data or UPI PINs
  • Website usage data through Google Analytics (anonymized)
  • IP address and browser information for security purposes

3. How We Use Your Data

We use your personal information to: process orders and payments, communicate about your projects, provide customer support, send order confirmations and invoices, improve our services, and comply with legal obligations.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We use HTTPS/SSL for all data transmission. We do not store any card data or UPI credentials (in compliance with RBI Tokenisation Guidelines). Access to personal data is restricted to authorized personnel only.

5. Consent

By providing your personal information through our website forms or during checkout, you consent to the collection and processing of your data as described in this policy. You may withdraw consent at any time by contacting us.

6. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with: payment processors (MMADPay) for transaction processing, email service providers for transactional emails, and legal authorities when required by law.

7. Your Rights

You have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, withdraw consent for data processing. To exercise these rights, contact our Grievance Officer.

8. Cookies

We use Google Analytics to understand website usage patterns. These analytics use cookies that collect anonymized data. You can disable cookies through your browser settings.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically 3 years from the last transaction, or as required by law.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

Contact Information

SPARKTRIX SOLUTIONS PRIVATE LIMITED
14/6, Kulime, Siddanna Garden, Thamare Kannan Road, Murphy Town Ulsoor, Bangalore -560008
GSTIN: 29ABRCS0842B1Z9
Email: support@sparktrixsolutions.com
Phone: +91 8341558257

Grievance Officer: RACHAMALLU GANGADHAR REDDY
Email: support@sparktrixsolutions.com | Phone: +91 8341558257